Refund policy

Refund & Returns Policy

Last updated: 22 May 2026

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This policy outlines the conditions for returning, exchanging, and refunding products purchased from Kayvor. By completing your purchase, you acknowledge that you have read, understood, and agreed to the terms below.

1. Return Window

You may request a return or refund within 30 calendar days of receiving your order, as confirmed by the carrier's tracking record.

2. Conditions for Acceptance

  • Product must be in its original condition — unused, undamaged, and unaltered.
  • Original packaging must be intact, including all seals and accessories.
  • Clear photos and/or video showing product condition, packaging, and shipping label are required.

3. Non-Eligible Items

  • Products purchased during promotional sales or clearance events.
  • Free gifts and promotional items.
  • Products with minor colour or finish variations caused by lighting or production batches.

4. Return Shipping Costs

Return shipping costs are the customer's responsibility, except in cases of confirmed manufacturing defects.

5. How to Request a Return

All return, exchange, or refund requests must be submitted by email to support@trykayvor.com.

Processing time for refunds and exchanges may take up to 30 days after the returned item is received.

6. Inspection & Approval

Returned products will be inspected upon receipt. Kayvor reserves the right to decline returns that do not comply with this policy.

7. Refund Methods

  • Refunds are issued to the original payment method used at checkout.
  • Processing times vary by financial institution — typically 5 to 30 calendar days.
  • Exchanges may take up to 30 calendar days to be completed.

8. Manufacturing Defects

Defects must be reported within 7 calendar days of delivery, with supporting photos or video. If confirmed, we will offer a replacement, store credit, or full refund.

9. Response Time

All requests will receive a response within 48 business hours.

10. Policy Changes

We reserve the right to update this policy at any time. The version published at the time of purchase will apply.

Contact

Questions about your order or a return?

support@trykayvor.com

Mon–Fri · 9am–6pm GMT · Response within 48 business hours